We really hope you are happy with your purchases from Watson-Foxx Creations, but sometimes things can go wrong!

For items damaged in transit please contact us immediately so we can make it right as soon as we can. Please take photos of damaged packaging as well as damaged items so we can take it up with the carrier. A new product will be sent out to you.

Custom products or personalised items cannot be returned, but we will do our utmost to make sure the design is correct before sending to you.

We do not have a 30 day refund policy, which means you will be unable to return your order for refund or exchange. You can always contact us with any questions or issues at [email protected]